1. Introduction

HEADS & TAILS CONCIERGE (hereafter refrerred to as HT Concierge) provides logistical and hospitality services to vistors in South Africa. By accessing or using our website and services, you agree to be bound by these terms.

2. Services

We offer concierge services for groups of 1 to 20 travelers. All services, pricing, itineraries, availability, and inclusions are subject to change based on seasonal conditions, supplier availability, and currency fluctuations.

3. Booking & Payments

Bookings are only confirmed upon receipt of full or agreed deposit-based payment. Additional supplier terms may apply.

4. Liability, Travel Risk & Force Majeure

Travel carries inherent risk. HT Concierge is not liable for damages, losses, injury, delays, or incidents outside of direct operational negligence.

Force Majeure: HT Concierge is not responsible for failure or delay in performance caused by events beyond reasonable control, including natural disasters, strikes, pandemics, government restrictions, border closures, load shedding, war, terrorism, or any event making performance commercially impracticable. We may modify, suspend, or cancel itineraries without liability and will use reasonable efforts to offer alternatives.

5. Cancellations & Refunds

Cancellation terms vary. Refunds, if applicable, may be subject to administrative or supplier deductions.

6. Jurisdiction & Arbitration

All disputes are governed by South African law. Any dispute not resolved amicably will be settled through binding arbitration seated in South Africa.

7. Changes to Terms

HT Concierge reserves the right to update these terms at any time. Revised terms take effect immediately upon posting.

Contact:
connect@htconcierge.africa